Batt, Rosemary, Call Center Research Materials, 2000-2008
Collection Number: /4318
Kheel Center for Labor-Management Documentation & Archives
Cornell University Library
DESCRIPTIVE SUMMARY
Title:
Rosemary Batt Call Center Research Materials, 2000-2008
Repository:
Kheel Center for Labor-Management Documentation & Archives
Collection Number:
/4318
Creator:
Batt, Rosemary
Quanitities:
2 cubic feet
Language:
Collection material in English
Rosemary Batt is the Alice Hanson Cook Professor of Women and Work at the ILR School,
Cornell University. She is a Professor in Human Resource Studies and International
and Comparative Labor. She received her BA from Cornell University and her Ph.D. from
the Sloan School of Management, Massachusetts Institute of Technology. Her research
focuses on comparative international studies of management and employment relations,
with particular attention to the impact of financialization on management and employment
and the globalization and restructuring of service industries and its impact on low
wage workers. She previously coordinated the Global Call Center Project/. She has
written extensively on human resource practices and their effect on firm performance,
the quality of jobs, and wage and employment outcomes.
Her work has appeared in such journals as the Academy of Management Journal, British
Journal of Industrial Relations, the European Journal of Industrial Relations, Industrial
and Labor Relations Review, Industrial Relations, International Journal of Human Resource
Management, and Personnel Psychology. She is co-author of Private Equity at Work (2014)
with Eileen Appelbaum; co-editor of the Oxford Handbook on Work and Organization and
co-author of The New American Workplace: Transforming Work Systems in the United States,
Cornell University Press.
Access to the collections in the Kheel Center is restricted. Please contact a reference
archivist for access to these materials.
This collection must be used in keeping with the Kheel Center Information Sheet and
Procedures for Document Use.
INFORMATION FOR USERS
Rosemary Batt Call Center Research Materials #/4318. Kheel Center for Labor-Management
Documentation and Archives, Cornell University Library.
Names:
Batt, Rosemary L.
CONTAINER LIST
|
Container
|
Description
|
Date
|
|
| Box 1 | Folder 1 |
CWA: 1995 Bargaining
|
1995 |
| Box 1 | Folder 2 |
CWA: 1998 Bargaining on Service Representative Issues
|
1997 |
| Box 1 | Folder 3 |
CWA: AT&T
|
2001-2002 |
| Box 1 | Folder 4 |
CWA Agreements
|
1998-2005 |
| Box 1 | Folder 5 |
CWA: Amazon
|
2000 |
| Box 1 | Folder 6 |
CWA: Airline Reservation Call Centers
|
1996-1999 |
| Box 1 | Folder 7 |
CWA: The Alliance
|
2001 |
| Box 1 | Folder 8 |
CWA: Building A Practical Movement
|
2008 |
| Box 1 | Folder 9 |
CWA: Bungling on Building At AT&T
|
|
| Box 1 | Folder 10 |
CWA: Call Center Workers
|
1993-1998 |
| Box 1 | Folder 11 |
CWA: Changing Information Services
|
1993 |
| Box 1 | Folder 12 |
CWA: Conference on Collective Bargaining
|
1991 |
| Box 1 | Folder 13 |
CWA Conference on Customer Service
|
2003 |
| Box 1 | Folder 14 |
CWA Conference on the Information Super Highway
|
1995 |
| Box 1 | Folder 15 |
CWA Conference on Marketing 1997,2001
|
1997-2001 |
| Box 1 | Folder 16 |
CWA: Contracts and Wages 1984-1997
|
1997 |
| Box 1 | Folder 17 |
CWA: Customs Service Professionals
|
1997 |
| Box 1 | Folder 18 |
CWA: Defending Workers Rights In the Global Economy
|
1997 |
| Box 1 | Folder 19 |
CWA: District 1
|
2002 |
| Box 1 | Folder 20 |
CWA Executive Board Repeat on Union Management Participation
|
1994 |
| Box 1 | Folder 21 |
CWA: Global Action Week
|
2003 |
| Box 1 | Folder 22 |
CWA: Goldman
|
1998-2000 |
| Box 1 | Folder 23 |
CWA: Graphic Artists Guild
|
1997 |
| Box 1 | Folder 24 |
CWA History: A Brief Review
|
1994 |
| Box 1 | Folder 25 |
CWA: Locally Speaking
|
2001-2005 |
| Box 1 | Folder 26 |
CWA News
|
1999-2000 |
| Box 1 | Folder 27 |
CWA News
|
2001-2002 |
| Box 1 | Folder 28 |
CWA News
|
2003-2005 |
| Box 1 | Folder 29 |
CWA: Our Future at AT&T: CWA Action Plan
|
2008 |
| Box 1 | Folder 30 |
CWA Pamphlets
|
1998 |
| Box 1 | Folder 31 |
CWA: Press Releases
|
2001 |
| Box 1 | Folder 32 |
CWA At Southwestern Bell
|
1997 |
| Box 1 | Folder 33 |
CWA: Sprint
|
1996-1997 |
| Box 1 | Folder 34 |
CWA Tear Down The Wall at Verizon
|
2007 |
| Box 1 | Folder 35 |
CWA: Telecommunications Industry
|
1994-2000 |
| Box 1 | Folder 36 |
CWA: Telecommuting
|
1991 |
| Box 1 | Folder 37 |
CWA: The Union Difference
|
1997 |
| Box 1 | Folder 38 |
CWA: Update
|
1991 |
| Box 1 | Folder 39 |
CWA: Verizon
|
2000 |
| Box 1 | Folder 40 |
CWA: Verizon Job Security Arbitration
|
2003 |
| Box 1 | Folder 41 |
CWA: Website Print-Outs
|
2002 |
| Box 1 | Folder 42 |
CWA: Workplace of the Future Forms
|
1992-1995 |
| Box 1 | Folder 43 |
Articles on Outsourcing
|
|
| Box 1 | Folder 44 |
Asian Emergence; The World's Back Office?
|
2004 |
| Box 1 | Folder 45 |
Australia
|
2005 |
| Box 2 | Folder 1 |
Berlin
|
2005 |
| Box 2 | Folder 2 |
Business Week Articles February 3, 2003
|
2003 |
| Box 2 | Folder 3 |
Business Week Articles on Outsourcing
|
2004 |
| Box 2 | Folder 4 |
CCA Research Institute
|
2001 |
| Box 2 | Folder 5 |
CIO.com Articles
|
2003 |
| Box 2 | Folder 6 |
CWU
|
2001-2005 |
| Box 2 | Folder 7 |
Calcom
|
2001 |
| Box 2 | Folder 8 |
Call-Routing Schemes for Call-Center Outsourcing
|
2005 |
| Box 2 | Folder 9 |
Convereys
|
2005 |
| Box 2 | Folder 10 |
The Deregulation of International Trucking in the European Union
|
2005 |
| Box 2 | Folder 11 |
The Effect of HRM Practices and R&D Investment in Workers Productivity
|
2005 |
| Box 2 | Folder 12 |
Employment, working Conditions and Company Organization
|
2000 |
| Box 2 | Folder 13 |
European Call Centre Standards For Training And Qualification
|
2000 |
| Box 2 | Folder 14 |
Global Call Centers
|
2003-2005 |
| Box 2 | Folder 15 |
The Globalization of Software Services
|
2004 |
| Box 2 | Folder 16 |
Human Resource Architecture
|
1999 |
| Box 2 | Folder 17 |
India
|
2002-2005 |
| Box 2 | Folder 18 |
Indian Clips
|
2004-2005 |
| Box 2 | Folder 19 |
Jobs on the Move
|
2002 |
| Box 2 | Folder 20 |
Lessons from the Failure of U.S. Electricity Restructuring
|
|
| Box 2 | Folder 21 |
New Product Development in a Global Knowledge Network
|
2005 |
| Box 2 | Folder 22 |
New Technology and Changing Organizational Forms
|
2002 |
| Box 2 | Folder 23 |
No Passage to India?
|
|
| Box 2 | Folder 24 |
Offsharing in the Semiconductor Industry
|
2005 |
| Box 2 | Folder 25 |
Printing at an Industry, Commodity, and Activity
|
2005 |
| Box 2 | Folder 26 |
Product Market Competition and Human Resource Practices
|
|
| Box 2 | Folder 27 |
Refashioning Organizational Boundaries
|
2002 |
| Box 2 | Folder 28 |
The Rise of the 'Network Organization' and the Decline of Discretion
|
2003 |
| Box 2 | Folder 29 |
Some Sectoral and Locational Factors in the Development of Call Centres in the U.S.A.
and The Netherlands
|
2001 |
| Box 2 | Folder 30 |
Survey of the Telecommunications Industry
|
2003 |
| Box 2 | Folder 31 |
Tosca Project
|
2002 |
| Box 2 | Folder 32 |
Telecommunications Industry
|
1992-2005 |
| Box 2 | Folder 33 |
UK
|
2001-2004 |
| Box 2 | Folder 34 |
UK Call and Contact Centre Industry
|
2000 |
| Box 2 | Folder 35 |
UK: Call Centre Practice not Theory
|
1997 |
| Box 2 | Folder 36 |
UK: Health and Safety in Call Centres
|
2001 |
| Box 2 | Folder 37 |
UK: Trade Unions and Call Centres
|
1998 |
| Box 2 | Folder 38 |
The U.S. Call Centre Industry
|
2004 |
| Box 2 | Folder 39 |
U.S. - India Outsource Dismissals
|
2005 |
| Box 2 | Folder 40 |
Uni: Union Network International
|
2003-2004 |
| Box 2 | Folder 41 |
UNI Pamphlets
|
2003-2004 |
| Box 2 | Folder 42 |
Unifi
|
2001 |
| Box 2 | Folder 43 |
Unison
|
|
| Box 2 | Folder 44 |
Various Articles February 1, 2004
|
2004 |
| Box 2 | Folder 45 |
Various Articles May 2, 2004
|
2004 |
| Box 2 | Folder 46 |
Work Opportunities for Women in for Information Society
|
2000 |